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ASAI and Supported Applications
2-14 Issue 7 May 1998
■ Redirect calls to the message desk or coverage
A sample scenario for the Phone Management and Directory Services application
is as follows:
1. The application uses the Domain (Station) Control capability to monitor all
calls at a station.
2. A user brings up the telephone management screen at his or her data
terminal and enters the name of the called person.
3. The application searches the user’s personal directory and corporate
directory for the phone number associated with the called name. As soon
as a telephone number is retrieved, the application uses the Third Party
Auto Dial capability to originate the call for the user.
4. The application receives event reports (for example, Call Originated,
Alerting, Connected, Call Conferenced, Dropped) for the call indicating the
status and/or progress of the call. The application will then display the
status of the call at the user’s data terminal.
5. The user controls the call by entering telephone commands at the data
terminal. The application then uses the Call Control capabilities to control
(for example, hold, transfer, conference) a call at the user’s station.
6. The user requests the application to forward or redirect calls to the
message desk or coverage. The application uses the Request Feature
capability to request SAC or Call Forwarding on behalf of the station
associated with the user. Alternately, the application may request Redirect
Call based on the information obtained.
Message Desk
A Message Desk application may provide users with dialing and messaging
services. These services may allow office personnel to take messages from
callers, look up numbers in an electronic directory, and use on-screen commands
to make, receive, and manipulate telephone calls (for example, hold, transfer). In
addition, the Message Desk application may control the state of the message
waiting lamp to notify telephone users that voice and/or text mail, as well as other
messages, are waiting for the user.
A sample scenario for the Message Desk application is as follows:
1. The application uses the Domain (Station) Control capability to monitor the
group of stations designated as the message desk stations (for example,
secretary, coverage point).
2. When a call is redirected to the message desk (via Send All Calls or call
coverage), the application receives an Alerting Event Report containing the
original dialed number, the calling party number, the alerting station
number, and, if link version 2 is active, the reason for redirection.