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ASAI and Value Query Capabilities
Issue 7 May 1998
9-7
ACK (Positive Acknowledgement) Parameters
The next paragraphs describe the ACK parameters that are passed by the ECS to
the adjunct in response to a particular value query request
ACD Agent Login Query ACK Parameters
The ECS responds with a sequence of value query response messages that
contain the (physical) extension for each agent logged into the split. Due to the
volume of information contained in this response, the ACK is the last piece of data
provided to the adjunct. It indicates the conclusion of the response. For most other
queries, the information is returned within the ACK.
ACD Agent Status Query ACK Parameters
The ECS responds with work mode and idle/busy state of the ACD agent. A
“busy” state is returned if the ACD agent is on any active call or if Call
Forwarding/SAC is active for the station.
An “idle” state is returned if the ACD agent is not on any active call (includes
off-hook idle).
If “AUX Work Reason Codes” option on the System-Parameters Features form
has been set to “forced” or “requested,” the ECS may respond with a reason code
(1-9). This value will indicate the reason the agent is in for the AUX work mode.
ACD Split Status Query ACK Parameters
The ECS responds with the number of ACD agents available to receive calls
through that split, the number of calls in queue, and the number of ACD agents
logged in. The number of calls in queue does not include direct-agent calls.
Call Information Query ACK Parameters
The ECS responds with the call_id(s) for the calls present at the primary
extension. Information for a maximum of 10 calls present at the station is reported
back to the adjunct. Additional calls are not reported. This query is valid for
stations only.
The ECS provides the following information in the value parameter of the
acknowledgement to the Calls Query request:
call_id list is a list of call-identifiers for calls present at the principal’s station
(includes calls present at bridged appearances on the principal’s station).
call_state list is a list of call states for each call present at the principal’s station.
Each call can be in any of the following states: