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IN-8 Issue 7 May 1998
denials, 4-32
destination, 4-32
EAS, 12-37
originator, 4-31
Direct-Agent Coverage, 12-33
direct-agent, priority calling, 12-33
directory names display, 9-9
directory services, 2-13
Disconnect/Drop Event Report
call_id, 3-43
cause, 3-44
connected party number, 3-42
description, 3-42
generating, 3-42
items, 3-7, 3-42
party_id, 3-43
user to user information, 3-43
display station command, 5-3
display, 27 character, C-5
Distributed Communications System, 4-8, 4-33
DNIS, 2-5
Do Not Disturb, feature interactions, 12-35
Document comments, xli
document conventions, xxxviii
documents, related, xl
domain
split, 5-3
station, 5-3
Domain (station) Control, description, 5-3
Domain Control capabilities, 5-4
Domain Control Capability Group
Event Reporting, 3-2
parameter, 5-4
Domain Control capability group, 1-1
domain parameter, 5-6, 5-8
domain type parameter, 6-3
domain value parameter, 6-3
domain-control split associations, maximum allowed, B-2
domain-controlled associations, maximum allowed, B-2
domain-controlled calls, 3-2
Drop button operation, feature interactions, 12-35
drop classification, for switch-classified calls, 4-14
DTMF digits, listen_disconnect, 12-51
DTMF signals, C-5
DTMF tone detection, 3-45
DTMF tone detector requesting connection, 7-6
DTMF tones, 5-31
Dual Tone Multi-Frequency, see DTMF
duplicated systems, 14-1
Duplication, feature interactions, 12-35
E
EAS
activate/cancel Send All Calls, Call Forwarding, 12-41
agent work modes, 12-31
and event report interactions, 12-39
and logins and logouts for logical agents, 12-40
direct-agent calls, 12-37
logical agents, 12-36
logical direct-agent calls, 12-37
mode changes for logical agents, 12-41
skill hunt groups, 12-36
supervisor-assist calls, 12-38
switch-classified calls, 12-39
user-classified calls, 12-37
EAS, see Expert Agent Selection
ECS
disabling link, 11-2
enabling link, 11-2
maintenance halting, 11-4
resources, queries, 9-2
response, Value Query, 9-7
ECS operation
direct-agent call setup, 4-31
supervisor-assist call setup, 4-36
switch-classified call setup, 4-16
user-classified call setup, 4-22
ECS-initiated restart, 11-6
ECS-Terminated Call Conditions, Prior to
Classification, 4-15
Electronic Information Systems, 14-7
Electronic Information Systems, as business partner, 14-10
enhancement to extension information query, xxxv
Entered Digits Event Report
call_id, 3-45
description, 3-45
digits entered, 3-45
generating, 3-45
items, 3-45
report items, 3-7
EPN, see Expansion Port Network
equipment, business partner, 14-5
Ethernet
link, 14-1
Multi-Function Board, 14-1
transport, 14-2
Event Minimization, 3-2
Event Minimization changes, 3-2
Event Notification Cancel
capability, 6-6
considerations, 6-6
denials, 6-6
protocol errors, 6-6
Event Notification Ended
capability, 6-9
considerations, 6-9
parameters, 6-9
Event Notification Request
capability, 6-3
considerations, 6-5
denials, 6-4
parameters, 6-3
protocol errors, 6-4
event report items, definition, 3-3