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ASAI and Feature Interactions
Issue 7 May 1998
12-19
Call Forwarding All Calls
Users at controlled stations can activate and deactivate the Call Forwarding All
Calls feature from the voice terminal or via an ASAI adjunct. Activation and
deactivation from the voice set and an ASAI adjunct may be intermixed.
A Third Party Make Call, Third Party Auto Dial, or Route Select to a station with
the Call Forwarding All Calls feature active redirects to the “forwarded to” station.
No Call Redirected Event Report is sent on a Domain Control association for the
forwarding station, since the call does not alert the extension that has Call
Forwarding activated. This is only if the call was placed directly to the “forwarded
to” station.
A direct-agent call forwards if the destination split has call forwarding activated.
While Call Forwarding is active at a station, agent status value queries will show
that the agent is busy.
When an agent activates call forwarding, existing direct-agent calls waiting in the
queue for the agent are
not
forwarded. Only new direct-agent calls entering the
split after the agent’s activation are forwarded. (Note that regular ACD calls never
follow the agent’s call forwarding.)
Switch-classified calls placed to local destinations with Call Forwarding All Calls
active do not forward, but remain at the called party. Switch-classified calls
delivered to originators with Call Forwarding All Calls active are forwarded, even if
the forwarding number is off-ECS.
If a monitored call is forwarded off-ECS over a non-PRI facility, the Trunk Seized
Event Report is generated.
If a call forwards and rings at a station with domain-control, then the Alerting
Event will indicate Call Forwarding in a Cause IE (cause=CS3/32).
Redirecting via Redirect Call to an endpoint with Call Forwarding activated will fail.
Off-Net
Starting with R5: if any incoming call is forwarded to a trunk that provides charge
information, then any application that has an active Trunk Group Event
Notification association may receive Charging Event Reports for that call. These
Charging Event Reports may be sent during and/or after the trunk disconnects,
depending on how the trunk group is administered.
If a call forwards to an outgoing AOC trunk, the charging number indicated in any
Charging Event Report will be the forwarding station’s extension number.