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ASAI and Call Control
Issue 7 May 1998
4-29
the ‘‘Expert Agent Selection (EAS)’’ on page 12-36 of Chapter 12, ‘‘ASAI
and Feature Interactions’’ for detailed information.
Parameters for Direct-Agent Calls
This section contains the ASAI interface call parameters for direct-agent calls.
All parameters are the same as those listed for User-Classified calls with the
exception of the called endpoint.
orig_addr [mandatory] Valid calling endpoints (originators) for
direct-agent calls are station extensions.
dest_addr [mandatory] Valid destinations (called endpoints)
are ACD agent extensions. Starting with Release 6,
a Direct Agent Call can originate from a station
AWOH (Administration Without Hardware), or a hunt
group extension administered with members
AWOH. This is referred to as a Phantom Call.
split_param [mandatory] Must be present and contain a valid
split extension; dest_addr must be logged into this
split.
In an EAS environment, the station extension (to
which an agent is logged in) is specified. The
agent’s logical extension is not used.
priority_calling [optional] If present, originates the call as a priority
call. If not present, it defaults to nonpriority.
max_rings N/A (Ignored)
direct_agent_call Must be present
supervisor_assist Must not be present