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ASAI and Value Query Capabilities
9-4 Issue 7 May 1998
UCID (Universal Call ID) query
Starting with Release 6, this query provides the UCID for a given call_id, if it
exists. This query is independent of the “Send UCID to ASAI” field on the System
Parameters form.
NOTE:
If a reset 1 gets issued while waiting for a response to the UCID query, the
response may get lost and the query may need to be reissued.
Information Flow for Value Queries
The ECS either:
■ Issues the information as part of the acknowledgement to the adjunct
■ Denies the request with the appropriate cause code
■ Sends one or more value query response messages with a response, then
issues an acknowledgement to terminate the association
Value Query Parameters
item
[mandatory] Specifies the ECS resource. Valid items are:
■ ACD Agent Login Query
■ Call Information Query
■ Date/Time of Day
■ Extension Type Information Query
■ Party_ID Information on Call Query
■ Station Feature Query — Message Waiting Indication (MWI)
■ UCID