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Call Scenarios and Applications
A-58 Issue 7 March 1998
External Call to a VDN with a Forced First
Announcement that gets Routed to a Second
VDN
This section presents the call flow for an incoming ISDN PRI call for VDN 5678
that hears a forced first announcement (See Figure A-15). After the
announcement, the call gets routed via the adjunct routing vector command to
VDN 5700. The call eventually gets answered by Agent 4566 in Split 3460.
Note that no event reports are generated for the announcement. In general, ACD
split forced first or second announcements and vector-controlled announcements
do not generate announcements. However, event reports are generated for
non-split announcements.
VDN 5678 has Event Notification active over CVS 98.
Figure A-15. Call Flow for Call to a VDN with Announcement and Routed to
Another VDN
DEFINITY ECS
Vector G
1. Announcement Extension 3001
2. Adjunct Routing
3. Wait 4 Seconds
ACD
Split
3459
ACD
Split
3460
VDN 5678
Incoming Call
call_id=37
x4566
VDN 5700
4. Route to 0
Vector J
1. Queue to Main Split 3459
2. Announcement Extension 4001
3. Check Backup Split 3460
4. Stop