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Call Scenarios and Applications
Issue 7 March 1998
A-55
domain control assoc)
Host ECS
Call Offered
(domain=VDN 8905)
Agent Status Query
Value Query Response
Route Select
Route End
Comment
(split=1200, extension=1234)
Call Offered to VDN 8905
Route Request
(workmode=auto-in, talk state=idle)
(connected=1234, split=1200,
Redirect Event
Alert Event
Alert Event
Value Query Response
Agent Status Query
(domain control assoc)
(split=1200, extension=1200, direct agent call=y)
(connected=1234, split=1200)
(event notif assoc)
(split=1200, extension=1234)
(workmode=aux work, talk state=idle)
Agent Status Query on 1234
Route to agent 1234 as direct
agent call
RONA redirects call to agent
coverage path
ECS has put agent into AUX
work since call was not answered