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Glossary
GL-4 Issue 7 May 1998
Available Agent
An agent available to receive a call through an ACD split (ACD call); that is, an agent who/which is
logged in and not on a call, and in the auto-in or manual-in work mode.
AWOH
Administration Without Hardware (extensions administered without assignment of a physical port).
B
Basic Call Management System
ECS features that provide a subset of the functionality of a CMS.
BCMS
Basic Call Management System
Billing Number (BN)
The 10-digit number (North America) that is billed when the calling party makes a toll call. The BN
is not always identical to the Calling Party Number (CPN); for example, a company may have a BN
of 555-7000, yet an individual at the company may have a CPN of 55-7335. Taken together, the
CPN/BN information allows the called party to identify the calling party and determine call volumes
from particular geographic areas.
See also
Calling Party Number (CPN).
BN
Billing Number
BRI
The ISDN Basic Rate Interface specification.
C
Call Classification after Answer Supervision
A DEFINITY ECS (R5) feature that removes the call classifier port from a switch-classified call.
ECS relies on answer supervision response of the outgoing trunk to provide answer feedback to
the adjunct. If Answering Machine Detection is requested by ASAI for a switch-classified call, then
call classifier will be added to the call when the trunk has returned answer supervision.
Call Control Capabilities
Capabilities (
Third Party Selective Hold, Third Party Reconnect, Third Party Merge
) that can be
used in either of the Third Party Call Control ASE (cluster) subsets: Call Control and Domain
Control.
Call Detail Recording
A DEFINITY ECS feature that generates records that contain information about particular calls
controlled by ECS.
Caller INformation FOrwarding (CINFO)
A feature that provides the capability of using the customer-entered digits (ced) and customer
database-provided digits (cdpd) supplied by the network in an ISDN PRI SETUP message for an
incoming call as collected digits in vector processing.