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Call Scenarios and Applications
Issue 7 March 1998
A-25
2. Calls Across Multiple ECSs
This section presents several scenarios for calls routed, transferred, or
conferenced across ECSs. Figure A-1 shows the VDNs, vectors, splits, and
extensions for the following scenarios. Each ECS has its own ASAI link, but ASAI
links are not shown in the figure.
NOTE:
Section 7 provides examples of calls between ECSs using UUI.
Figure A-1. Multiple ECS Configuration
ECS A
VDN 5678
x4909x4555
ACD Split
3999
Vector J
1. Queue to Main
Split 3333
2. Wait 10 Secs
3. Announcement
4. Stop
VDN 5008
Vector L
1. Queue to Main
Split 3999
2. Wait 30 Secs
3. Route to 1111
4. Goto Step 2
3333
ACD Split
ECS B
VDN 1111
x1567
ACD Split
1444
Vector I
1. Goto Step 3 if
VDN 1222
Vector N
1. Queue to Main
Split 1444
2. Wait 30 Secs
3. Announcement
4. Goto Step 2
Agents Available < 0
2. Route to 1222
3. Busy
4. Stop
Trunks Trunks