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Call Scenarios and Applications
Issue 7 March 1998
A-41
External Call to a Logical Agent’s Station
Transferred to Another Logical Agent
This scenario shows an incoming ISDN PRI call to a domain-controlled station,
6666 (see Figure A-7). Logical agent 2345 (logged in from station 6666) answers
the call and transfers it to logical agent 8766 logged in from station 9999. Logical
agent 3456 completes the transfer operation while the call is queued for logical
agent 8766.
Note that the called number in the Transfer Event Report contains the logical
agent’s login id extension. If the transferred operation had occurred after the call
was delivered to an agent station, the called party would have contained the
physical station’s extension. A call is delivered to a station if the call is either
alerting or connected to the station.
Domain Controls for stations 6666 and 9999 are active over CRV 56 and 34,
respectively, as shown at the beginning of the call flow. Third Party Domain
Control is only allowed on a physical extension number; it is not allowed on a login
id extension.
Figure A-7. Call Flow for Incoming Call to Logical Agent Transferred to
Another Logical Agent
DEFINITY ECS
Login_id 2345
Incoming Call
call_id=90
Login_id 8766
call_id=77
x9999x6666
Skill 9000Skill 4444