Filter
Top Products
Call Scenarios and Applications
Issue 7 March 1998
A-43
Direct Agent Call to Logical Agent —
Make Call to Login ID
This scenario shows the call flow for a Third Party Make Call from logical
agent 2345 to logical agent 8766 (see Figure A-8). Logical agent 2345 is logged in
from station 6666, and logical agent 8766 is logged in from station 9999. Logical
agent 8766 is not available to receive the call and the call goes to the coverage
destination for login id 8766 (as opposed to following the coverage path
associated with station 8900).
Figure A-8. Call Flow for Direct Agent Call to Logical Agent’s Login ID
DEFINITY ECS
Login_id 2345
Login_id 8766
x9999
x6666
x8900
Skill 9000Skill 4444
call_id=67