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Call Scenarios and Applications
A-26 Issue 7 March 1998
External Call to VDN, Answered by Station and
Transferred to a VDN on Another ECS
This scenario shows the call flow for an incoming ISDN PRI call to VDN 5678 that
is answered by extension 4555 in ACD split 3333 (see Figure A-2.) The agent at
extension 4555 manually transfers the call to VDN 1222 in ECS B. Extension
1567 in ACD split 1444 answers the call at ECS B.
The scenario shows the agent at extension 4555 completing the transfer
operation while the call is in queue at ACD split 1444. Note that no Alerting or
Connected Event Report is sent to ECS A, because the call to ECS B (call id 45)
is not monitored on ECS B until it is merged with the incoming call (call id 37). If
the agent 4555 completes the transfer after talking to agent 1567, the Call
Transferred Event Report would have had occurred after the connected Event
Report is sent by ECS B. All other parameters would have remained the same.
Similarly, if the operation is a conference instead of a transfer, the Call Transferred
Event Report would have been replaced by a Call Conferenced Event Report.
Assume that VDN 5678 is monitored over CRV 98 by an ASAI Adjunct Processor
connected to ECS A and that VDN 1222 is monitored over CRV 26 by an ASAI
Adjunct Processor connected to ECS B. Messages in italics refer to messages
exchanged by ECS B and the ASAI Adjunct Processor connected to ECS B.