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xx Issue 7 May 1998
■ Attendants and Attendant Groups 12-6
Attendant-Specific Button Operation 12-6
Advice of Charge (AOC) 12-7
■ Attendant Auto-Manual Splitting 12-7
Advice of Charge 12-8
■ Attendant Call Waiting 12-8
■ Attendant Control of Trunk Group Access 12-9
■ Attendant Serial Call 12-9
■ Attendant Through Dialing 12-9
■ AUDIX 12-9
■ Authorization Codes 12-10
■ Automatic Call Distribution (ACD) 12-10
Agents in Adjunct-Controlled Splits 12-10
Agents in Multiple Splits 12-10
Agent Status Displays 12-11
Announcements 12-11
Assist/Supervisor Assist 12-11
Automatic Answering 12-11
Interflow 12-12
Intraflow 12-12
Night Service 12-12
Queue Status Displays/Indications 12-13
Timed ACW/Agent Pause Between Calls 12-13
■ Automatic Callback on Busy/No Answer 12-13
■ Auto-Available Split 12-13
■ Bridged Call Appearance 12-14
■ Busy Verification of Terminals 12-15
■ Call Coverage 12-15
Remote Call Coverage 12-16
Coverage of Calls Redirected Off-Net 12-16
Call Coverage Path Containing VDNs 12-16
■ Call Detail Recording (CDR) 12-17
Advice of Charge (AOC) 12-17
Call Splitting 12-18
■ Call Forwarding All Calls 12-19
Off-Net 12-19
■ Call Management System (CMS) 12-20
■ Call Park 12-20
■ Call Pickup 12-20
■ Call Vectoring 12-22