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Call Scenarios and Applications
Issue 7 March 1998
A-79
Call Sequence 1:
Host ECS
3rd Party Make Call
(CRV=1, Calling=3700, called=3802)
Queued Event Report
Alerting Event Report
Comment
Application places phantom
3rd Party Make Call Acknowledgement
(CRV=1, CID=17, calling=3701,
Call queued at split 3900
(CRV=1, CID=17)
(CRV=1, CID=17, called=3802,
call to VDN 3802, using any
available AWOH station in
hunt group 3700 to originate
the call
ECS has selected a station
and originated the call
domain=split 3900)
called=3801, connected=3901)
Call alerting at station 3901, after
waiting in queue. The adjunct
delivers the email to the screen
associated with station 3901.
Here the adjunct finally learns
that station 3701 was chosen to
originate the call
Alerting Event Report
(CRV=7, CID=17, calling=3701,
called=3801, connected=3901)
Same Alerting Event also sent on
station 3901’s domain control
3rd Party Answer
(CRV=7, CID=17)
Application answers call when
agent starts to work on the email
3rd Party Answer Acknowledgement
(CRV=7)
Connect Event Report
(CRV=1, CID=17, calling=3701,
called=3801, connected=3901)
3rd Party Drop
(CRV=7, CID=17)
Application drops call when
agent is done replying to email
3rd Party Drop Acknowledgement
(CRV=7)
Disconnect/Drop Event Report
(CRV=1, CID=17, connected=3901)