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Call Scenarios and Applications
A-46 Issue 7 March 1998
Host ECS
Value Query - Agent Login Audit
(domain=split 4444)
Value Query - Agent Status
Value Query Return Result
Value Query - Extension Query
(calling=2345)
Value Query Return Result
Value Query - Extension Query
Value Query Return Result
Comment
(domain=extension 6666, split=****)
(domain=login id 6666)
domain=login-id
Host requests login Audit for Skill 4444
Value Query Return Result
(talk state=idle,
(domain=extension 6666,
(calling=6777)
Two stations logged into skill
Host requests status of agent at
extension 2345
Note: **** is ignored
Login-id logged in from station 6666
Not logged in
domain=extension 9999)
work state=auto-in)