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Call Scenarios and Applications
A-2 Issue 7 March 1998
1. Basic Application Call Scenarios
The following call scenarios show how ASAI capabilities can be used to
implement several ASAI applications. Only sample parameters are given with the
ASAI messages; not all parameters are provided. For example, the messages do
not show call identifiers or party identifiers for each message. Duplicate event
reports and the associations that correspond to each message are not shown
either.
The application is assumed to know the telephone or extension number
associated with each VDN, ACD split, and agent or user shown. Additional
assumptions are provided with each sample scenario.