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ASAI and Feature Interactions
Issue 7 May 1998
12-49
MultiMedia Endpoint
ASAI does not support these endpoints.
Multiple Split Queuing
When a call is queued in multiple ACD splits, the party query provides, in addition
to the originator, only one of the split extensions in the party list. When the call is
de-queued, the Alerting Event Report provides the split extension of the alerting
agent. No other events are provided for the splits from which the call was
removed.
Music on Hold
Because music-on-hold ports are not addressable through ASAI, these ports
cannot be listening disconnected with the Selective Listening feature.
With Music on Hold present, a Third Party Send DTMF request is denied.
Personal Central Office Line (PCOL)
Members of a Personal Central Office Line (PCOL) may be domain-controlled.
PCOL behaves like bridging for the purpose of ASAI event reporting. When a call
is placed to a PCOL group, the Alerting Event Report is provided to each
member’s domain-control associations. The called number information passed in
the alerting message is the default station characters. When one of the members
answers the incoming call, the Connected Event Report provides the extension of
the station that answered the call. If another member connects to the call, another
Connected Event Report is provided. When a member goes on-hook but the
PCOL itself does not drop from the call, no event is sent but the state of that party
changes from the connected state to the bridged state. The Disconnect/Drop
Event Report is not sent to each member’s domain-control associations until the
entire PCOL drops from the call (as opposed to an individual member going
on-hook). Members that are not connected to the call while the call is connected
to another PCOL member are in the bridged state. When the only connected
member of the PCOL transitions to the held state, the state for all members of the
PCOL changes to the held state even if they were previously in bridged state. No
event report is sent to any domain-control association(s) for bridged users for this
transition.
All members of the PCOL may be individually domain-controlled. Each receives
appropriate events as applicable. Call Control requests are not recommended for
PCOL endpoints. Third Party Selective Hold, Third Party Merge, Third Party
Reconnect, and Third Party Selective Drop are not permitted on parties in the
bridged state and may also be more restrictive if the exclusion option is in effect
from a station associated with the PCOL.