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Call Scenarios and Applications
A-28 Issue 7 March 1998
(ECS B)(ECS A)
External Call to VDNs answered by ACD Agent, blind transfer to VDN on Another ECS
Host
ECS A ECS B
Host
Event Notif Request (CRV=98)
(VDN=5678)
Event Notif ACK
Call offered to VDN 5678 event
Queued Event
Alerting Event
(call delivered to agent)
Connected Event
Hold Event
Transfer Event
Drop Event
(trunk disconnects. The
caller disconnects before the
Call Ended Event
trunk between A and B drops.)
Incoming call
Agent blind transfers call to VDN 1222 on ECS B
Event Notif Request (CRV=26)
(VDN=1222)
Event Notif ACK
Call offered to VDN 1222 event
Queued Event
Alerting Event
Connected Event
Drop Event
Call Ended Event
Agent disconnects
Call terminates