Filter
Top Products
Index
IN-12 Issue 7 May 1998
call control association and monitoring association, 3-56
call-controlled calls, 3-55
call-controlled calls with non-controlled calls, 3-55
calls non-monitored with Domain Control Extension, 3-56
calls with domain control extensions, 3-56
Domain Control and Third Party Call Control
association, 3-56
monitored call with a non-monitored call, 3-55
monitored calls, 3-55
merging calls
Domain Control association and event Notification
associations, 3-56
Message Desk
email, 2-15
sample scenario, 2-14
voice mailboxes, 2-15
Message Desk application, 2-14
Message Desk scenarios, A-20, A-21, A-22
message retrieval
data terminal, A-22
phone, A-21
Message Waiting Lamp, 1-2, 2-13, 12-48
cold starts, 10-4
denials, 9-13
EAS agent, 10-4
setting values, 10-4
station extension, 10-4
updating, 10-4
message waiting lamp, 2-14, 9-3
Message Waiting Lamp status, 9-10
messages
application-to-application, 11-2
displaying, 10-4
ISDN PROGress, 3-40
retrieving, 10-4
MFB, see Multi-Function Board, 13-2, 13-5
MIM, see Management Information Messages
Minimization, Event, 3-2
Mixed FAC & TAC, 12-48
monitored calls, 3-2
monitored Calls, Call Redirected Event Report, 3-27
Multi-Function Board, 14-1
Multi-Function Board, placement in carrier, 13-2, 13-5
multifunction station user, 5-11
multifunction station, operation, 5-11
Multimedia Endpoint, 12-49
multiple adjunct routing, 2-2
multiple monitors, 3-57
capabilities, 2-6
scenarios, 3-57
using, 2-2
multiple monitors feature, 3-27
Multiple Outstanding Route Requests, 12-23
Multiple Outstanding Route Requests feature, 7-5
multiple queuing and call abandon scenarios, A-8
Multiple Split Queuing, 12-25
Multiple Split Queuing feature interactions, 12-49
multiple splits, agents, 12-10
multiple-port network systems, 14-2
multi-quest flexible billing, C-6
MultiQuest trunk, flexible billing, 14-2
Music on Hold feature interactions, 12-49
MWL, 12-48
MWL, see Message Waiting Lamp
N
NAK, see denials
NAKs, switch-classified calls, 4-18
names display, 9-9
negative acknowledgement
direct-agent calls, 4-32
switch-classified calls, 4-18
user-classified calls, 4-23
negative acknowledgment for Phantom Calls, 4-28
negative acknowledgments, Supervisor-Assist Calls, 4-37
NetWare Telephony Service, 14-9
network answer supervision, 4-13
network systems, multiple-port, 14-2
network-provided digits, 2-8, 7-3, 12-24, C-4
Night Service, 12-12
no answer condition, 4-14
non-call-related event reporting, 3-3
notification associations, active, B-2
Notification Capability Group, 1-1, 6-1
Notification Capability Group, Event Reporting, 3-2
Novell, as business partner, 14-9
number of calls held, analog, 12-3
number of calls in queue, 12-32
number of calls, analog sets, 12-3
number_of_digits parameter, 7-8
O
OCM Call Classification form, 14-7
OCM, see Outbound Call Management
Office Automation application, 2-12
off-PBX DCS/UDP extensions, 5-3
off-premises stations, 4-52
old party_id parameter, 4-61, 5-21
OPS, see off-premises stations
ordering documents, xli
orig_addr parameter, 4-4, 4-9, 4-19, 4-25, 4-29, 4-34, 7-7
originator, Phantom Call, 4-27
Outbound Call Management
administering, 14-7
applications, 2-3, 4-8
predictive dialing, 2-3
predictive dialing, sample scenario, 2-4
preview dialing, 2-3
preview dialing, sample scenario, 2-4
special information tones, 14-7
Outbound Call Management scenarios, A-3, A-4, A-5, A-6