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Contents
xxii Issue 7 May 1998
■ Duplication 12-35
■ Electronic Tandem Network (ETN) - Private Network 12-36
■ Expansion Port Network (EPN) 12-36
■ Expert Agent Selection (EAS) 12-36
Skill Hunt Groups 12-36
Logical Agents 12-36
User-Classified Calls 12-37
Direct-Agent Call 12-37
Logical Direct-Agent Calls 12-37
Supervisor-Assist Calls 12-38
Switch-Classified Call 12-39
Event Reports 12-39
Logins and Logouts for Logical Agents 12-40
Work Mode Changes for Logical Agents 12-41
Activate/Cancel Send All Calls and Call Forwarding 12-41
Value Queries for Logical Agents 12-42
Advice of Charge 12-42
■ Facility Restriction Levels (FRLs) 12-43
■ Forced Entry of Account Codes 12-43
■ Hold 12-43
■ Hot Line 12-43
■ Hunt Groups 12-43
■ Integrated Services Digital Network (ISDN) 12-44
ISDN/Basic Rate Interface (BRI) 12-44
ISDN/Primary Rate Interface (PRI) 12-44
UUI Prior to R6 12-45
UUI and MSI, Starting in R6.3 12-45
Advice of Charge (AOC) 12-47
Germany 12-47
France (VN4) 12-47
Europe (ETSI) 12-47
■ Last Number Dialed 12-47
■ Leave Word Calling 12-48
■ Lookahead Interflow 12-48
Advice of Charge (AOC) 12-48
■ Malicious Call Trace 12-48
■ Message Waiting Lamp 12-48
■ Mixed FAC & TAC 12-48
■ MultiMedia Endpoint 12-49
■ Multiple Split Queuing 12-49