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ASAI and Request Feature Capabilities
8-4 Issue 7 May 1998
■ Switching Equipment Congestion (CSO/42)
The ECS is not accepting the request at this time because of processor
overload. The adjunct or user may wish to retry the request but should not
do so immediately.
■ Requested facility (capability) not subscribed/provisioned (CS0/50)
The user has not subscribed for the specific capability.
■ Mandatory information element (parameter) missing (CS0/96)
A required parameter is not present in the request.
■ Resources not available (CS3/40)
The request cannot be executed due to a lack of available ECS resources.
■ Invalid number (CS0/28)
An invalid ACD split or agent extension value has been designated in the
request.
■ Invalid association (CS0/81)
The association is already in existence.
■ Agent not member of split (CS3/11)
The agent making the request is not a member of the specified split.
■ Incorrect number of agent login digits (CS3/14)
■ Agent not logged in (CS3/15)
The agent is not logged in (applies only to agent log in.)
■ Agent logged into another split (CS3/13)
The agent is already logged into the maximum number of splits.
■ In same state (CS3/16)
The request puts the agent in the same state that he or she is currently in.
■ User Busy (CS0/17)
The agent is busy on another call. For the particular extension, the agent is
active (talking) on a call when a login request is made — an agent cannot
be logged in when in the active state.
Also, if the station user goes off-hook, dials one digit to begin making a call,
and then the adjunct sends a login feature request for that particular user,
the ECS denies the request.
■ Service/Feature not available (CS3/63)
The feature is not available for the extension entered as the split extension.
Note that an invalid split extension can be valid nonsplit extension (such as
an agent extension) on the ECS, but it is still denied.
■ Temporary Failure (CS0/41)
System failure
■ Agent state inconsistent with request (CS3/12)
A work mode change is requested for a non-ACD agent or the ACD agent
station is maintenance busy or out of service. This cause value is also sent
by the ECS when trying to log in an agent at an auto-answer station which
is on-hook.