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Call Scenarios and Applications
Issue 7 March 1998
A-71
3. Wait 6 seconds hearing silence.
4. Disconnect after announcement 1003 (“We are sorry, but we are
experiencing technical difficulties at this time, please try again later.”)
Once connected to the Return Destination, the caller can enter a second
destination/phone number to connect to. The host performs the same validation
on the destination number as in the first destination and routes the call as
appropriate (destination entered by caller or alternate destination). Note that the
host can also provide reports on all the destinations and times reached by each
remote user.
In the Return Destination vector, it is recommended that the first vector command
give the caller the opportunity to disconnect from the call rather than immediately
routing the call to some destination. If the call was immediately routed and then
the caller decided to hang-up, the destination that the call was routed to would
ring, alerting the called party, but then no one would be on the line at the other end
(this could be confusing to customers, and could be misinterpreted as a problem
with the feature). Vector commands such as wait, collect after announcement,
and announcement can provide the caller with the opportunity to disconnect
before the call is routed. As an example, an announcement command with the
recording “Please hang-up to end your call, or remain on the line if you wish to
place another call” instructs the caller to disconnect before the call is routed.