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Event Reporting and U-Abort Capabilities
3-48 Issue 7 May 1998
Logout Event Report
This event report is generated when an agent is logged out of a Domain Control
ACD split/skill.
The adjunct may request agent logout through the Request Feature capability, or
the agent may request logout by using the feature access code/feature button.
The adjunct requesting logout through the Request Feature capability receives a
positive ACK over the requesting association, independent of the logout event
which is sent over the domain control (ACD split/skill) association.
NOTE:
With the expansion of agent capabilities in Release 6, it is possible that up to
20 skills can be assigned to an agent. If Domain Control (ACD split/skill) is
being used to monitor logout events, a logout event report will be
simultaneously generated for each assigned skill whenever an agent logs
out of the skill.
Care should be taken when assigning the maximum number of skills to an
agent as DEFINITY ECS may become congested trying to process multiple
event reports each time the agent logs out.
Logout Event Report Items
The following is a list of items provided with this report:
agent physical extension
The physical extension of the agent logging out (EAS and ACD environments)
agent logical extension
The logical extension of the agent logging out (EAS environment only)
reason code
A value that indicates the reason why the agent logged out. This information is
only available if the System-Parameters feature field, Logout Reason Codes, is
either “forced” or “requested,” and the agent is logging out with a valid reason
code (1 to 9).