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ASAI and Feature Interactions
Issue 7 May 1998
12-7
the attendant and the attendant then presses the release button, the calls
are transferred from the attendant and a Call Transferred Event Report is
sent to the association monitoring and/or controlling the calls.
■ Split button
If two calls are active at the attendant and the attendant presses the split
button, the calls are conferenced at the attendant and a Call Conferenced
Event Report is sent to the associations controlling and/or monitoring the
calls.
■ Start button
If a call is present at an attendant and controlled and/or monitored, and the
attendant presses the start button, then the call is put on hold and a Hold
Event Report is sent on the corresponding associations.
Advice of Charge (AOC)
Starting with R5: attendants may be parties on calls that also include trunks
providing charge information.
The charging number reported for an outgoing call launched by the attendant will
reflect the current value of the Call Detail Recording (CDR) Calling Number.
Specifically, an attendant may originate an outgoing call over an AOC trunk, and
any subsequent Charging Event Reports will contain the attendant as the
charging number provided that the call is not conferenced or transferred, and
CDR Call Splitting is not enabled.
When AOC or CDR charges an attendant for an outgoing call, the attendant’s
individual extension is used if that attendant has an individual extension. If the
attendant charged for the call does not have an individual extension, then the
attendant access code is used. (The attendant access code is typically 0 in the
US.)
Attendant Auto-Manual Splitting
If an individual attendant receives a call with active domain-control associations,
and then activates the Attendant Auto-Manual Splitting feature, a Hold Event
Report is returned. The next event report sent depends on what button the
attendant presses on the set (CANCEL = Reconnect, SPLIT = Conference,
RELEASE = Transfer).
The Attendant Auto-Manual Splitting feature allows the attendant to announce a
call or consult privately with the called party without being heard by the other party
on the call.