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Event Reporting and U-Abort Capabilities
Issue 7 May 1998
3-3
Non-Call-Related Event Reporting
An event report that is not directly related to a specific call can also be generated.
When an agent logs out of a split/skill that is under Domain (ACD split) Control, a
Logout Event Report is generated. Starting with G3V4, a Login Event Report is
generated when an agent logs into this type of split. These reports are discussed
in detail later in this section.
Information Flow
The adjunct does not respond to event reports. (An adjunct is not required to send
a response when an Event Report is received.)
Parameters
Event Reports and Corresponding Items
Every event report issued by Release 6 contains pieces of information that,
individually, are called items. Item combinations contain information about the
specific event being reported. The following table presents the different event
reports and the corresponding items available to the Event Reporting capability.
event_name Specifies the event being reported
item_value_list Contains a list of items and their values for the event
being reported