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ASAI and Feature Interactions
12-8 Issue 7 May 1998
Advice of Charge
Starting with R5: If Call Detail Recording Outgoing Trunk Call Splitting is not
enabled, and if an attendant originates a call and then extends (transfers) the call
to a station.
If Call Detail Recording (CDR) Outgoing Trunk Call Splitting is enabled, but CDR
Attendant Call Recording is disabled, then the following interactions apply:
■ If the attendant originates a call, then extends (transfers) the call to a
station, then a split charge is reported to ASAI with the attendant as the
charging party. Any subsequent charges received for the call are charged
to the transferred-to station.
■ If the attendant is extending a call on behalf of a station user (through
dialing), and a Charging Event Report is sent after the call has been
transferred to the requesting user, the charging number will contain the
transferred-to station’s extension number.
■ If the attendant receives an existing AOC trunk call transferred from a
station user, and a Charging Event Report is sent after the call has been
transferred, the charging number will contain the station user’s number. No
split charge is sent. The attendant is not charged for any part of this call.
Even when CDR Call Splitting is enabled, CDR does not normally split a call that
is transferred to an attendant. For example, if a station calls an AOC trunk, then
transfers the call to the attendant, then any charge advice received while the call
is still at the attendant will be reported to ASAI with the station as the charging
number. Similarly, if a station calls an attendant, who then places an outgoing
trunk call for the station, the station is the charging number and the attendant is
not charged. If the customer wants attendants to be treated like stations so that
they can use Call Splitting, then the Attendant Call Recording option should be
enabled in addition to the CDR Call Splitting.
Attendant Call Waiting
Calls that provide event reports over domain-controlled associations and are
extended by an attendant to a local, busy, single-line voice terminal generate the
following event reports:
The following events are generated if the busy station does not accept the
extended call and its returns.
■ Hold When the incoming call is split away by the attendant
■ Connect When the attendant returns to the call
■ Alerting When the call is returned to the attendant
■ Connect When the attendant returns to the call