Filter
Top Products
ASAI and Feature Interactions
12-2 Issue 7 May 1998
Stations AWOH do not have disconnect supervision. Therefore they cannot place
calls to trunks that do not have disconnect supervision. When all the parties in a
call that have disconnect supervision drop, the AWOH will also be automatically
dropped. ASAI Phantom Calls cannot be originated from a BRI type AWOH
station.
Analog Sets
Redirection
Analog sets do not support temporary bridged appearances. In normal
circumstances, when a call at a multifunction set is left on a simulated bridge
appearance, the call moves away from the analog set. Thus, any domain-control
associations for the analog set receive the Call Redirected Event Report.
Alerting Event Reports are not sent to SAC-activated analog sets receiving calls.
Redirection on No Answer
Calls redirected by this feature generate the following event reports when a call is
redirected from a nonanswering station:
■ Call Redirected Event Report:
Provided over the Third Party Domain Control associations when the call is
redirected from a nonanswering agent. This event is
not
provided if the call
is requeued to the split or delivered to another agent in the split.
■ Queued Event Report:
Generated if the call queues after being redirected.
■ Call Ended Event Report:
If the call cannot requeue after the call has been redirected from the
nonanswering agent, then the call continues to listen to ringback until the
caller is dropped. In this case, a Call Ended Event Report is generated
when the caller is dropped and the call disconnected.
Direct-agent calls always redirect to the agent’s coverage path instead of
requeuing to the servicing ACD split.
Auto-Answer Option
The auto-answer analog sets do not receive dial tone after a Third Party Drop or
Third Party Clear Call capability.
Manual Answer Option
Manual answer analog sets receive dial tone after receiving a Third Party Drop or
Third Party Clear Call capability.