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Event Reporting and U-Abort Capabilities
Issue 7 May 1998
3-33
cause
Indicates a possible error in the charge amount and the reason for the error. It will
appear only if there is an error.
Considerations
Call Redirection using ASAI Redirect Alerting Call
These capabilities can be used to redirect a call off-premise over a trunk group
that can receive AOC from the network. If this occurs, and a Trunk Group Event
Notification association is active, then DEFINITY ECS will send Charging Event
Reports if any charge information is received.
For Redirect Alerting Call Operations, the charging number in a subsequent
Charging Event Report will reflect the contents of the CDR Calling Number field,
and will also indicate the forwarding or principal station’s extension number.
If ASAI redirects a switch-classified call after the call has been classified and is
alerting at a station/agent, and if the redirection causes the call to go out on an
AOC trunk, then the charging number reported from this call (that is, for the
redirection leg of the call) is the number of the hunt group of VDN for which the
switch-classified call was placed. In this scenario the CDR options by which the
trunk member, split or VDN can be reported will have no affect.
Display of Charge Information
As AOC information is received from the network it is sent to an ASAI adjunct in
real time, whereas the display terminal receives intermediate charge information
based on the Charge Update Frequency setting that is specified in the System
Parameters Feature administration form. As a result, a difference in
synchronization will exist between a Computer Telephony Integration (CTI)
application sending charge information to a data screen and the information
updates on a voice terminal display. Another difference is that a a voice terminal
display may be administered to show the currency amounts that are converted
from the charge units received from the network. An ASAI application will be
provided with whatever charge the network sends to DEFINITY ECS, and if it is
desired, the ASAI application can be programmed to convert the value into
currency.
ISDN
To receive the charge information at the end of the call, the applicable ISDN-PRI
trunk groups must be administered with the charge advice other than “none.”
To receive charging information during the call, the applicable ISDN-PRI trunk
groups must be administered with the charge advice “during on request” or