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Call Scenarios and Applications
Issue 7 March 1998
A-45
Value Queries for Logical Agent and Skill Hunt
Groups
This scenario shows the Login Audit Query, ACD Agent Status Query, and
Extension Query for skill hunt group 4444 and logical agents 2345, 8766, and
6777 (see Figure A-9). Logical agents 2345 and 8766 are logged into skill 4444
from stations 6666 and 9999, respectively. Logical agent 6777 is not logged in.
Figure A-9. Skill Hunt Groups and Logical Agents
DEFINITY ECS
Login_id 2345
Login_id 8766
x9999x6666
Skill 4444
x1211Login_id 6777