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ASAI and Request Feature Capabilities
8-2 Issue 7 May 1998
Request Feature Capability Group
An adjunct uses this capability to request invocation of one of the following ECS
features:
■ ACD Agent Features
— Login
— Logout
— Work mode changes
■ Call Forwarding
■ Send All Calls (SAC)
Information Flow
The adjunct expects a response to its request.
The ECS either acknowledges or denies the request.
Request Feature Parameters
feature_id Specifies the feature to be invoked:
■ Agent Login (login agent to ACD split)
■ Agent Logout (logout agent from ACD split)
■ Change agent work mode (change work mode of ACD
agent to another mode)
■ Call Forwarding
■ Send All Calls
feature_params Specifies parameters specific to each feature;
■ ACD agent login
— login identified (password)
— ACD split extension
— Agent extension
— [optional] Work mode (corresponds to initial work
mode; if not specified, defaults to Auxiliary work)
After call work,
Auto in, Manual in,
Auxiliary work