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ASAI and Feature Interactions
Issue 7 May 1998
12-23
A call may not be redirected via Redirect Call while in vector processing.
If a call is selective disconnected, it cannot also be in vector processing. The
reason is that a call in vector processing can only have one party.
Adjunct Routing
Adjunct routing is only administrable by the call vectoring feature. When vector
processing encounters an adjunct routing command in a call vector, a Route
capability is invoked by the ECS to request a preferred route. The adjunct
provides a preferred route to be used by invoking the Route Select capability.
If the dest_addr in the Route Select provided by the adjunct is a valid extension
and the call is a monitored non-ISDN PRI call, then the Called Party number
provided in the Event Reports is that of the dest_addr provided by the adjunct in
the Route Select. If the call is an ISDN PRI call, then the Called Party number
provided in the Event Reports is the original called number provided in the ISDN
Setup Message. This functionality is consistent with that of the
route-to-digits-with-coverage vector step. For more information on this step, see
the
DEFINITY Enterprise Communications Server Administration and Feature
Descriptions
, 555-230-522.
If the dest_addr in the Route Select capability is invalid or if the ECS is unable to
route the call to the dest_addr, a Route End along with the cause is returned to
the adjunct. If vector processing encounters steps that queue the call, or if the call
leaves vector processing, the ECS sends a Route End to the adjunct indicating
the termination of the request.
For G3V3 and later, the Multiple Outstanding Route Requests feature allows
multiple route requests for the same call to be active at the same time. The Route
Requests can be over the same or different ASAI links. The requests are all made
1. All event reports include an ASAI call_id.
Table 12-1. Interactions Between Feedback and Call Vectoring — (Continued)
Ve ct or St ep or
Command Event Report When Sent Contents
1
Route To Digits (external) Cut Through when trunk is seized
Converse Vector Command Queued Event if the call queues for the agent or
automated attendant (VRU)
Alerting Event when the call is delivered to an agent
or the automated attendant
Cause-
remains in queue
Connected Event when the call is answered by the agent or
automated attendant
Drop Event when the call disconnects from the agent
or automated attendant