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ASAI and Feature Interactions
12-4 Issue 7 May 1998
User-Classified Calls
If a user-classified call is placed for an analog set user without a speaker phone
(or a headset), the user must either be idle or off-hook with dial tone, or go
off-hook within five seconds of the call setup request. Otherwise, the request is
denied (NAKed).
Direct-Agent Calls
For queued direct-agent calls, if the called destination agent has an analog set
and is on-hook, the agent is notified with a ring ping; if the destination agent has
an analog set and is off-hook and active on a call, the agent is notified with a call
waiting tone regardless of the “Call Waiting Indication” option for the set. If the
agent has an analog set and is off-hook but not active on a call, the agent does
not receive audible notification for the direct-agent call.
Announcements
An Automatic Call Distribution (ACD) split forced first or second announcements
and vector announcements do not generate event reports for the adjunct.
However, nonsplit announcements generate events that are sent to other parties
on the call.
Extensions assigned to integrated announcements may not be domain-controlled.
The Third Party Make Call, Third Party Auto Dial, or Route Select capabilities may
specify integrated announcement extensions as destination endpoints.
A party (listener) cannot be listen-disconnected from an announcement
regardless of the origin of the announcement - whether the listener directly called
it in, whether it was conferenced into the call, or whether it was added into the call
as a vector or ACD announcement. If a request is made to listen-disconnect all
parties on a call, and there are more parties (talkers) than just the announcement,
the other parties (talkers) will be listen-disconnected but the announcement will
not. If there is only one talker on the call, and it is the announcement, the request
to listen-disconnect is denied.
Announcements cannot be designated as listeners in the Selective Listening
feature.
Integrated announcement extensions may not be Single-Step Conferenced.
Answer Supervision
The “answer supervision timeout” field determines how long the central office
trunk board waits before sending the (simulated) “answer” message to the
software. This is useful when answer supervision is not available on a trunk. This
message is used to: 1) send call information to Call Detail Recording (CDR), 2)