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Call Scenarios and Applications
A-14 Issue 7 March 1998
Incoming Call Monitoring and Manual
Conference — Station Monitoring
The application in the adjunct processor monitors station A. The station receives a
call and conferences another station to the call. The conference operation is done
manually at the station by pressing the conference button, dialing the second call,
and pressing the conference button a second time.
Call Initiated Event Report (A)
Alerting Event Report (C)
Hold Event Report (A)
User initiates
conference
Agent and customer
talk
User conferences
all
Users A and C
talk
User initiates
second call
Caller information
delivered to data
screen
Call Conferenced Event Report
(from=A, to=C, other=B)
User Answers
Connected Event Report (C)
Call alerting
User disconnects
User
Terminal
A
User
Terminal
C
Adjunct
Processor
Switch
Call alerts
phone
Users and customer
talk
User
Phone
C
User connects
Alerting Event Report (A)
Customer information
delivered to data
screen
Connected Event Report (A)
User
Phone
A
Customer
Phone
B
User logins to
application
3rd Party Domain Control-ACK
Control granted
3rd Party Domain Control
(domain=A)
Dropped Event Report (A)
A