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ASAI and Feature Interactions
12-6 Issue 7 May 1998
Attendants and Attendant Groups
Individual attendants may be parties on adjunct-monitored calls and are
supported like regular station users (all events are reported).
The Selective Listening feature is not supported with attendants because ASAI
does not support attendants. Also, adding an attendant through Single-Step
Conference is not supported.
The attendant group is not supported with Third Party Make Call. It may never be
specified as the originator and in some cases cannot be the destination.
An attendant group may be a party on an adjunct-monitored call, but the Alerting,
Connected, and Disconnect/Drop Event Reports do not apply.
An attendant group extension cannot be a station domain.
An individual attendant extension number cannot be a station domain, but it can
be a destination for a call originated from a station domain (event reports are sent
about the individual attendant that is the destination for the call).
See ‘‘Attendant Control of Trunk Group Access’’ that follows.
Attendant-Specific Button Operation
This section clarifies what events are sent when the attendant uses buttons
specific to an attendant console.
■ Call Appearance button
If an individual attendant has a call on hold, and the call is controlled and/or
monitored, then the Reconnected Event Report is sent on the
corresponding associations.
■ Cancel button
If a call is on hold at the attendant and the attendant presses the start
button, putting the previous call on hold, and either dials a number and
then presses the cancel button, or presses the cancel button right away,
the call that was originally put on hold is reconnected and a Reconnected
Event Report is sent to the association monitoring and/or controlling the
call.
■ Hold button
If an individual attendant presses the hold button and the call is monitored
or controlled, the Hold Event Report is sent to the corresponding
association.
■ Release button
If only one call is active and the attendant presses the release button, the
call is dropped and the Disconnect/Drop Event Report is sent to the
association monitoring and/or controlling the call. If two calls are active at