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Glossary
GL-2 Issue 7 May 1998
must have been taken control of via the
Third Party Take Control
or
Domain (Station) Control
capabilities.
Adjunct-Controlled Split
An ACD split administered to be under adjunct control. Agents logged into such splits must do all
telephony and ACD login and/or logout and change work mode functions through the adjunct
(except for auto-available adjunct controlled splits, whose agents may not be logged in and/or
logged out or have their work modes changed).
Adjunct-Monitored Call
Includes all adjunct-controlled calls, active-notification calls, and calls that provide event reporting
over domain-control associations.
Adjunct Processor
Also called Application Processor. A customer-provided processor used in conjunction with ASAI
for call monitoring and control. The AP initiates billing change requests for the Flexible Billing
feature.
See also
ASAI Host/Adjunct Processor.
Adjunct Routing
A vector command/step that allows the ECS to request a route/destination, from an ASAI adjunct,
for the call executing the vector command/step. When an adjunct routing vector command is
encountered, the ECS disconnects any tone detector/call prompter connected to the call and
discards any dial-ahead digits that had been collected. Collected digits are retained with the call
and sent to the adjunct in the Route Request message.
Advice of Charge
An ISDN feature that allows the network to send the current cost of the current outgoing call (on
ISDN trunk groups) to DEFINITY ECS. This feature is available in various countries but not in the
US at the current time.
Announcement
An administered extension that provides a recorded message. DEFINITY ECS supports both
internal (announcement circuit pack - TN750) and external (TIE trunk connected to recording
device; for example, A15 Unit) announcement sources.
Answer Supervision
A signal sent by a terminating communication system to an originating communication system, or
intermediate charging point, such as a central office (CO) ECS, indicating that an incoming call has
been answered. Upon receiving this signal, the originating system or other charging point begins
tracking charges for the call, if charges apply. In terms of network services, answer supervision is a
feature offered by the network provider on certain types of trunks.
Answering Machine Detection
A DEFINITY ECS feature that enables OCM customers who are launching switch-classified calls to
differentiate between calls answered by a human and calls answered by an answering machine.
AOC
See Advice of Charge
AOC-D
This is a supplementary AOC feature supported by DEFINITY ECS in which AOC information is
provided periodically throughout the duration of a call as well as at the end of the call.
AOC-E
This is a supplementary AOC feature supported by DEFINITY ECS in which AOC information is
provided when the call is dropped.