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Call Scenarios and Applications
Issue 7 March 1998
A-29
External Call to VDN, Answered by Station, and
Transferred to a Station on Another ECS
This scenario shows the call flow for an incoming non-ISDN call to VDN 5678 that
is answered by extension 4555 in ACD split 3333 (see Figure A-3). The agent at
extension 4555 does a consultation transfer to extension 1567 on ECS B. That is,
the transfer is completed after the agent on extension 4555 talks to the agent on
extension 1567. The trunks between ECSs are ISDN PRI trunks.
Assume that VDN 5678 is monitored over CRV 98 by an ASAI Adjunct Processor
connected to ECS A and that extension 1567 is domain-controlled over CRV 45
by an ASAI Adjunct Processor connected to ECS B. Messages in italics refer to
messages exchanged by ECS B and the ASAI Adjunct Processor connected to
ECS B.
Figure A-3. Call Flow for Consultation Transfer to Another ECS
ECS A
VDN 5678
Incoming Call
call_id=53
x4555
ACD Split
3333
Vector J
1. Queue to Main
Split 3333
2. Wait 10 Secs
3. Announcement
4. Stop
ECS B
x1567
call_id=21
ISDN-PRI
call_id=12
1444
ACD Split