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ASAI and Call Routing
7-12 Issue 7 May 1998
A va
cause
(continued)
■ Receiving a Valid Route Select (CS3/30)
The ECS cancels/terminates any outstanding Route Requests
for the call after receiving the first valid Route Select message
2
.
The ECS sends a Route End with cause CS3/30 (Call
redirected) to all other outstanding routing associations for the
call.
■ Call Drops With Outstanding Route Requests (CS3/86)
If the call drops (for example, caller abandons, vector
disconnect timeout occurs, or a non-queued call encounters a
“stop” step, or adjunct cleared call), all outstanding Route
Requests are cancelled (cause value CS0/86 — Call has been
terminated).
■ Vector Disconnect Timer Expires (CS0/86)
When the Vector Disconnect Timer times out, all outstanding
Route Requests are cancelled. Route End(s) is sent with cause
CS0/86 — Call disconnected.
■ Invalid number/domain (CS0/28)
The destination address in the Route Select is invalid.
■ Permission denied (CS3/43)
Lack of calling permission, for example, for an ARS call,
insufficient Facility Restriction Level (FRL). For a direct-agent
call, the originator’s COR or the destination agent’s COR does
not allow direct-agent calling.
■ Recovery on timer expiry (CS0/102)
This occurs when vector processing encounters any steps
other than “wait,” “announcement,” “goto vector,” “goto step,” or
“stop” after the adjunct routing command has been issued, or if
processing times out at the wait step. For more information, see
the
DEFINITY Enterprise Communications Server
Administration and Feature Descriptions
, 555-230-522, and the
DEFINITY Enterprise Communications Server Call
Vectoring/Expert Agent Selection (EAS) Guide
, 555-230-521.
■ Agent not a member of split (CS3/11)
Upon routing to an agent (for a direct-agent call), the agent is
not a member of the specified split.
■ Agent not logged in (CS3/15)
Upon routing to an agent (for a direct-agent call), the agent is
not logged in.
See ‘‘Route Select’’ on page 7-6 in this chapter for additional cause
values.
2. A valid Route Select is defined as a Route Select containing all the
appropriate parameters (information elements). The contents of the
information elements do not need to be correct.