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ASAI and Call Control
4-34 Issue 7 May 1998
Supervisor-Assist Call Parameters
This section contains the ASAI interface call parameters for supervisor-assist
calls.
orig_addr [mandatory] Valid calling endpoints (originators) for
this type of call are ACD agent extensions.
dest_addr [mandatory] Valid called endpoints are on-ECS
station extensions (excluding VDNs, splits, off-ECS
DCS and UDP extensions).
split_param Must be present and must be a valid split extension;
orig_addr should be logged into the split.
priority_calling N/A (ignored) This call is always treated as priority for
consistency with current operation.
max_rings N/A (ignored)
direct_agent_call Must not be present
supervisor_assist Must be present
alert_order Must not be present