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ASAI and Feature Interactions
Issue 7 May 1998
12-39
Switch-Classified Call
Switch-classified calls (Third Party Make Call with dest_alert first and service_
circuit options) may be originated from skill hunt group extensions (orig_addr).
However, there are no forced announcements, coverage, call forwarding and
intraflow/interflow for these calls because all skill hunt groups must be
vector-controlled hunt groups. Calls to vector-controlled hunt groups access the
above features via the controlling vectors.
The called number (dest_addr) may contain a logical agent’s station extension. It
cannot contain a logical agent’s login ID, a skill hunt group extension, or a VDN. If
the called number contains a logical agent’s login ID, a skill hunt group extension
or a VDN, the request is denied with cause value CS0/28 — Invalid Number
Format.
Event Reports
Whenever logical agents are part of a monitored or controlled call (for example, a
call providing event reports to an ASAI adjunct), the following additional rules
apply to the event report contents (items):
■ The calling number (calling party number IE) always contains the logical
agent’s physical station number (extension), even though a Third Party
Make Call or Third Party Auto-Dial request might have contained a logical
agent’s login ID as the originating number (orig_addr).
■ The connected and alerting numbers (Connected Party number IE) contain
the logical agent’s station extension and never contain the login ID. This is
true regardless of whether the call was routed through a skill hunt group,
whether the connected station has a logical agent currently logged in, or
whether the call is an adjunct-initiated or voice terminal-initiated
direct-agent call.
■ The called or dialed number (Called Party number IE) contains the number
that was dialed, regardless of the station connected to the call. For
example, a call may be alerting an agent station, but the dialed number
might have been a logical agent’s login ID, a VDN, or another station.
■ The Call Conferenced and Call Transferred Event Reports are an
exception to this rule. In these events the called number contains the
station extension of the transferred to or conferenced party when a local
extension is involved. When an external extension is involved, the called
number contains the default extension (#####). If the transferred to or
conferenced party is a hunt group or login ID, and the call has not been
delivered to a station, the called number contains the hunt group or login ID
extension. If the call has been delivered to a station, the called number
contains the station extension connected to the call.