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Issue 7 May 1998 5-1
5
ASAI and Domain Control
This chapter describes the Domain (Station or ACD Split/EAS skill) Control
Capability Group. The adjunct uses these capabilities to control and monitor all
calls at a station extension, to monitor selected calls only at that specific station,
and to begin outbound calls from that station. Additionally, the adjunct may use
this capability to receive Agent Logout Event Reports, and, starting with G3V4,
Agent Login Event Reports, for a specified ACD split or EAS skill.
Domain control capabilities are as follows:
Third Party Domain
Control Request for
Station Domain
When used with a station domain, the adjunct uses
this initiating capability to ask the ECS for event
reports on calls at a specified domain (station
extension).
Third Party Domain
Control Request for
ACD Split/EAS Skill
Domain
An adjunct may use this capability to receive Agent
Logout Event Reports and, starting with G3V4,
Agent Login Event Reports for a specified ACD
split or EAS skill.
Third Party Answer This capability allows an application to make a
request on behalf of a station user to “answer” a
ringing, bridged, or held call present at a station.
Third Party Selective
Hold
This controlling capability lets the adjunct put a
specified call on hold at the extension being
controlled.
Third Party Reconnect The adjunct uses this controlling capability to
reconnect a specified call at a controlled
extension.
Redirect Call The adjunct uses this capability to re-route a call
that is already alerting a station extension.