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Glossary
GL-10 Issue 7 May 1998
Logical Agent
A logical extension assigned to an agent when the EAS feature is enabled on the ECS. A logical
agent logs into a skill, and by so doing, maps the logical extension to a physical extension.
Look ahead Interflow (LAI)
A DEFINITY feature that enhances Call Vectoring interflow by ensuring that calls do not interflow to
a backup ECS that cannot accept the calls.
M
Manual Answer
An operation in which an Automatic Call Distribution (ACD) agent is on-hook and available to
receive an ACD call, the call comes in via ringing on the station set, and the agent goes off-hook on
the ringing appearance to answer the call.
Manual-in Mode
An ACD work mode that indicates an agent is available to receive an ACD call. When the agent is
in manual-in mode, the agent is automatically put into after-call work state on termination of the
current ACD call.
MAPD
Multi-Application Platform on DEFINITY
Monitored call
A call that provides ASAI Event Reports over Event Notification associations.
Monitored domain
The VDN, split, or agent specified in an ASAI Event Notification Request. ASAI messaging to
support this feature only applies to monitored domains.
MWL
Message Waiting Lamp.
N
NAK
Negative Acknowledgment
NSF IE
Network-Specific Facility IE. Part of the ISDN SETUP message that contains the identification of
the service used to process that particular call. The second optional NSF IE may indicate a feature
available with the call, such as Flexible Billing.
Network-provided digits
See
Caller INformation FOwarding (CINFO).