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Issue 7 May 1998 xxv
Call Coverage to AUDIX —
Station Monitoring A-18
Adjunct Routing A-19
Message Desk — Incoming Call A-20
Message Desk —
Message Retrieval via Phone A-21
Message Desk — Message Retrieval via
Data Terminal A-22
VRU-assisted Transaction using
Selective Listening A-23
■ 2. Calls Across Multiple ECSs A-25
External Call to VDN, Answered by Station and
Transferred to a VDN on Another ECS A-26
External Call to VDN, Answered by Station, and
Transferred to a Station on Another ECS A-29
External Call to Lookahead Interflow VDN A-31
External Call to VDN, Answered by a
Local Station, and Transferred to a
Lookahead Interflow VDN A-34
■ 3. Expert Agent Selection Interactions A-38
External Call to VDN, Answered by Logical
Agent, and Conferenced with
Another Logical Agent A-38
External Call to a Logical Agent’s Station
Transferred to Another Logical Agent A-41
Direct Agent Call to Logical Agent —
Make Call to Login ID A-43
Value Queries for Logical Agent and
Skill Hunt Groups A-45
■ 4. Converse Vector Command Interactions A-47
External Call to a VDN that has a Converse
Step that is Interrupted A-47
External Call to a VDN that has a Converse
Step that is not Interrupted A-49
■ 5. Redirection On No Answer (RONA) Interactions A-51
Call to Agent with RONA A-51
Direct-Agent Call with RONA A-53
■ 6. VDN in Coverage Path Interactions A-56
Incoming Call Routed to a Station that has a
VDN in the Coverage Path A-56