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ASAI and Feature Interactions
12-10 Issue 7 May 1998
sent. When the call is dropped from the principal’s set because the call went to
AUDIX coverage, the Call Redirected Event Report is sent if the principal is a
Domain Controlled Station and a simulated bridge appearance is not maintained.
Authorization Codes
The ECS negatively acknowledges (NAKs) (Call Rejected CS0/21) any Third
Party Make Call capability for a switch-classified call requiring authorization
codes. For all other controlled or active-notification calls, the originator is
prompted for authorization codes.
Automatic Call Distribution (ACD)
Agents in Adjunct-Controlled Splits
Adjunct-controlled splits are ACD splits administered to be controlled by a single
adjunct. Agents logged into adjunct-controlled splits have their voice set locked
and must use Call Control and Request Feature capabilities to access telephony
and ACD support features. Adjunct-controlled splits may not receive any
nonadjunct-monitored calls; these are given a busy tone if they try to terminate at
such splits.
When the ASAI link is down, adjunct-controlled splits behave like
nonadjunct-controlled splits. Agents logged into such splits when the link is down
have their voice sets unlocked without being logged out. When the ASAI link is
restored, adjunct-controlled splits return to being adjunct-controlled, and agents’
voice terminals become locked again.
Adjunct-controlled splits may also be vector-controlled. Splits that are both
adjunct-controlled and vector-controlled have all the properties of both. Where
there is conflict, the more restrictive property applies. For example, an agent
logged into such a split cannot log into any other split; such an agent has the
voice set locked. Nonadjunct-monitored calls are not allowed to terminate at such
split.
An Event Notification request is denied (cause CS3/63) if the domain is an
adjunct-controlled split.
Agents in Multiple Splits
An agent cannot be logged into multiple splits if that agent is logged into an
adjunct-controlled split.
When an agent is logged into multiple splits, all direct-agent calls destined for the
agent are serviced before all nondirect-agent calls in all splits. When there is more