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viii Issue 7 May 1998
party_id 3-43
user to user information 3-43
cause 3-44
■ Entered Digits Event Report 3-45
Entered Digits Report Items 3-45
call_id 3-45
digits entered 3-45
■ Hold Event Report 3-46
Hold Event Report Items 3-46
connected party number
(number that placed the call on hold) 3-46
call_id 3-46
party_id 3-46
■ Login Event Report 3-47
Login Event Report Items 3-47
agent work mode 3-47
agent physical extension 3-47
agent logical extension 3-47
■ Logout Event Report 3-48
Logout Event Report Items 3-48
agent physical extension 3-48
agent logical extension 3-48
reason code 3-48
■ Queued Event Report 3-49
Queued Event Report Items 3-49
called party number (DNIS) 3-49
call_id 3-49
calls in queue 3-49
■ Reconnected Event Report 3-50
Reconnected Event Report Items 3-50
connected party number 3-50
call_id 3-50
party_id 3-50
■ Reorder/Denial Event Report 3-51
Reorder/Denial Report Items 3-51
called party number 3-51
call_id 3-51
cause 3-51
■ Trunk Seized Event Report 3-53
Trunk Seized Report Items 3-53