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ASAI and Feature Interactions
Issue 7 May 1998
12-17
This report is only sent if the VDN in the call coverage path has an Event
Notification association active (is being monitored). If this is not the case,
the report is not sent.
All types of calls (user-classified, direct-agent, and switch-classified) are permitted
to follow the VDN in the coverage path if the coverage criteria has been met. The
call to an on-ECS originator of a switch-classified call is never permitted to go to
coverage.
All other event reports associated with calls in a VDN (for example, Queued and
Alerting Event Reports) are provided to all monitoring and controlling associations
active for the call.
Call Detail Recording (CDR)
Calls originated by the adjunct via the Third Party Auto Dial or Third Party Make
Call capabilities are marked with the condition code “B.” Adjunct-originated calls
include: calls originated by forcing the user off-hook after a Third Party Auto Dial
or Third Party Make Call request; calls originated by the user going off-hook and
then requesting Third Party Auto Dial or Third Party Make Call; and calls
originated by the user going off-hook, dialing a few digits, and then requesting
Third Party Auto Dial or Third Party Make Call.
Calls originated manually from a domain-controlled station are not marked with
condition code “B.”
Switch-classified calls are marked with condition code “B” and show either the
ACD split or the agent’s extension (depending on how it has been administered)
as the originator.
Advice of Charge (AOC)
Starting with R5: A switch-classified call that receives a Charging Event Report
will contain the current value of the CDR calling number in the charging number
field, and therefore the following conditions will affect the charging number:
■ If CDR is administered to provide the member extension on calls to hunt
group, then the Charging Number will be the member extension. However,
if an agent has not yet been alerted, then group extension is used.
■ CDR may be administered to override the group or member extension with
a VDN extension, if one applies. This ia applicable to the charging number
in ASAI Charge Events, as well.
■ CDR Call Splitting is not applied when the two legs of a switch-classified
call are merged - this applies whether or not CDR Call Splitting is enabled.
This means that the two legs of a switch-classified call are reported as a