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Contents
xxiv Issue 7 May 1998
14 Installation and Test for
CallVisor ASAI 14-1
■ Hardware Installation 14-1
■ Software Installation 14-2
■ CallVisor ASAI Link Administration 14-2
■ DEFINITY ECS Administration Forms 14-7
■ CallVisor ASAI Link Testing 14-8
■ Lucent Technologies Business Partners 14-9
A Call Scenarios and Applications A-1
■ 1. Basic Application Call Scenarios A-2
Outbound Call Management — Preview Dialing
(Non-ISDN Facilities) A-3
Outbound Call Management — Preview Dialing
(ISDN) Facilities or Local Extensions) A-4
Outbound Call Management — Predictive Dialing
(Destination Busy and No Answer) A-5
Outbound Call Management —
Predictive Dialing (Success) A-6
Call Monitoring —
VDNs and ACD Splits A-7
Multiple Queuing and Call Abandon —
ACD Split or VDN Monitoring A-8
Blind Transfer — ACD Split
or VDN Monitoring A-9
Consultation — ACD Split or
VDN Monitoring A-10
Agent Conference A-11
Service Observing — ACD Split or
VDN Monitoring A-12
Agent Reconfiguration A-13
Incoming Call Monitoring and Manual
Conference — Station Monitoring A-14
Screen-Based Dialing —
Station Monitoring A-15
Screen Transfer — Station Monitoring A-16
Call Coverage to Station — Station Monitoring A-17