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Call Scenarios and Applications
Issue 7 March 1998
A-83
In call sequence 3, a recording device is added to the call using Single-Step
Conference. This could be done (for example) when an agent signals the
application to record this call.
NOTE:
State or national laws may require you to inform the parties on a call before
recording the call.
The recording device is treated as a party on the call. A single party dropping will
still leave two parties on the call, so the call will not drop automatically at that
point. The application must drop the recording device when it is appropriate to do
so. In this example, the application drops the device when it sees station A drop
from the call.
Call Sequence 3:
Host ECS
Call Information Query
(CRV=1, Station A)
Domain Control Request
Domain Control Acknowledgement
Single Step Conference
Drop Event Report
Comment
Find the active (connected) call
Call Information Response
3rd Party Drop
(CRV=15, CID=1)
Get domain control on
(CRV=1, CID=1, State=connected)
(CRV=15, Domain=Recorder)
(CRV=15, CID=1)
(CRV=15, Station A)
Station A drops from
the call.
at station A.
Single Step Conference Acknowledgement
recording device.
(CRV=15)
(CRV=15)
Application drops recorder from
call. As a result, call is torn down.
Adds recorder to call 1.