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Call Scenarios and Applications
Issue 7 March 1998
A-51
5. Redirection On No Answer (RONA)
Interactions
Call to Agent with RONA
This scenario shows an incoming ISDN PRI call to VDN 7010 that is delivered to
extension 6534 in split 6500 (see Figure A-12). The call is not answered by the
agent at extension 6534 before the RONA timer expires. When the timer expires,
the call is requeued to split 6500 and delivered to agent’s station 6540.
In addition, extension 6534 is placed on AUX-work when the RONA timer expires
so that no more ACD calls are delivered to the extension. If the call was sent to an
Auto-Available Split (AAS) and the AAS agent or port did not answer, RONA
would have taken the agent’s extension out of service by automatically logging out
the extension that did not answer. If the AAS split has Domain Control active, the
ECS sends a Logout Event Report for the extension logged out.
VDN 7010 has Event Notification active over CRV 96.
Ca
Figure A-12. Call Flow for a Call where RONA Timer Expires
Agent
Extensions
DEFINITY ECS
Vector H
1. Queue to Main
Split 6500
2. Announcement
ACD
Split
6500
ACD
Split
3400
VDN 7010
Incoming Call
call_id=57
x6534
x6540
3. Queue to Main
Split 3400
4. Wait 30 Seconds
5. Announcement