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Issue 7 May 1998 xxi
Adjunct Routing 12-23
Advice of Charge 12-24
Call Prompting 12-24
Lookahead Interflow (LAI) 12-24
Multiple Split Queuing 12-25
Network-Provided Digits 12-25
Selective Listening 12-25
Vector-Controlled Splits 12-25
Single-Step Conference 12-26
■ Call Waiting 12-26
■ Centralized Attendant Service (CAS) 12-26
■ Class of Restriction (COR) 12-26
■ Class of Service (COS) 12-27
■ Conference 12-27
Advice of Charge (AOC) 12-27
Basic Conference Scenario: 12-28
Scenario with CDR Call Splitting disabled: 12-28
Conferences Calls involving Multiple
Trunks and Stations 12-28
With CDR Calling Splitting disabled: 12-28
With CDR Call-Splitting enabled: 12-28
Consult 12-29
Selective Listening 12-29
■ Data Calls 12-29
■ DCS 12-29
Advice of Charge 12-30
■ Direct Agent Calling 12-30
Agent Work Modes with ACD 12-30
Agent Work Modes with EAS 12-31
Priority Queuing 12-31
Indications of Direct-Agent Calls in Queue 12-31
Number of Calls In Queue 12-32
Oldest Call in Queue 12-32
Hunt Group Measurements 12-32
Delivering Direct-Agent Calls 12-33
Priority Calling 12-33
Direct-Agent Coverage 12-33
■ Direct Agent — Skill Level 12-34
■ Do Not Disturb 12-35
■ Drop Button Operation 12-35